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We are experiencing extended delays to take care of your orders, due to extremely high volumes and security measures. Our current timeline is 10 days to ship. Please contact us for any emergency at info(at)elegantevirgule.com . Thanks so much for your patience.

Shipping, Returns & Packaging

We are part of the Eco-Packaging Alliance

All the prices are originally in CAD$ (Canadian Dollar)

That is why the price indicated in other currencies may vary daily, this is only due to the daily rate conversion. 

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Shipping

Our office is based in Laval (near Montreal), Quebec, Canada. We can ship to virtually any address in the world. The Customer is responsible for the accuracy of the address provided at checkout.
Please note: The below charges only include delivery; therefore All customers will be responsible for import duties and local taxes if applicable.

We offer Flat rates for Regular standard mail (untracked, uninsured). Expedited and tracked options are also available, that you can select at Checkout.

For Canada regions, we collect the appropriate GST, HST and  PST tax of the ship-to address, calculated on the order total (including shipping charges).

 

REGION : Regular*:
   
Canada  
From CAD$ 1 to 199 CAD $13.95
Over CAD$ 199** Free** No code needed
   
United States  
From CAD$ 1 to 199 CAD $15.95
Over CAD$ 199** Free** No code needed
   
International  
From CAD$ 1 to 49 CAD $16.95
From CAD$ 50 to 99 CAD $20.95
From CAD$ 100 to 199 CAD $48.95
Over CAD$ 199 Calculated at Check out

 

IMPORTANT : 

* Please note that the Regular Standard mail option (Flat rates) is untracked and uninsured. We will not be able to provide a tracking info if that is what you prefer, please upgrade your shipping to the appropriate service you require.
** For Canada and USA, orders over CAD$ 199 are shipped for free (No code needed) with a Regular Standard service BUT the package will not be tracked nor insured. Please upgrade if you need these options.

 

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Returns Policy

All fabric sales are final.

You may return all other product categories (other than fabric). They must be in the original package, for unopened items within 7 days of delivery for a full refund. We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.).

You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).

If you need to return an item, please Contact Us with your order number and details about the product you would like to return. We will respond quickly with instructions for how to return items from your order.
 

We don't accept cancellations
But please Contact Us if you have any problems with your order.

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Our Packaging

100% ECO-FRIENDLY PACKAGING

We are proud of the way we package

For our packaging, we only use 100% recyclable and from 100% recycled material.
REDUCE. REUSE. RECYCLE.

To us, the right mindset in this matter covers all aspects of the process. Not only we try to purchase from mindful partners and manufacturers, making the best products with the most natural fibers, trying to choose labels like Oeko-tex® certification, and eventually the packaging we are using to ship it to the final customer.

We believe we are part of a whole process and each of us can make a difference.

We are part of the Eco-Packaging Alliance

We are part of the Eco-Packaging Alliance